Scaling past 100 trucks inside DAT — without adding dispatch headcount.
The challenge
As Imran IAC grew past 100 trucks, dispatch started breaking in the gaps — copied load details, scattered updates, slow follow-ups, and too many tools competing for attention around DAT. Manual broker outreach, record checks, and tool-flipping cost time in the first hour of the shift, exactly when the best freight is still available.
The solution
The team kept DAT as the starting point and added Numeo Spot for AI-assisted dispatching and negotiations — sending broker emails directly while browsing loads, running follow-ups in parallel, and doing broker/factoring checks inline. Numeo One then handles track & trace, BOL recognition, and broker notifications for active loads.
The results
- More time back during the shift for dispatchers covering 60-80 trucks each
- Better freight earlier — outreach and checks move faster
- Less manual chasing for missing load details (rate, pickup, delivery, commodity)
- Faster, more consistent broker updates via Numeo One
- A calmer dispatch day — fewer tabs, fewer repeated steps
“It's making your job easier. It's not taking your job.”
Imran IAC dispatch team
100+ trucks, United States
More customer stories
A 100+ truck carrier running van, reefer, and flatbed freight across the US.
With Numeo handling the repetitive work, one dispatcher now covers 60–80 trucks per shift — a large jump in capacity per desk. (Customer-specific, not a guarantee.)
No — the opposite. As the Imran IAC dispatch team says: "It's making your job easier. It's not taking your job." Dispatchers still make the booking decisions; Numeo removes the busywork around them.
Larger, multi-equipment fleets that want to scale dispatcher capacity and keep service consistent as they grow.
Look at AI Hub for the load workflow and Numeo One for back-office automation, then book a demo to size it to your fleet.
TRY NUMEO FREE
Start booking your next load in minutes.
14 days free. No credit card. Cancel anytime.
Or call us —+1 206 569 4382