How carriers dispatch with Numeo.

FAQ

Frequently asked questions

• Does Numeo replace dispatchers?

  No. Across every customer story, dispatchers use Numeo to cut repetitive work, not to remove human judgment. As the Imran IAC dispatch team puts it: "It's making your job easier. It's not taking your job." The dispatcher still evaluates the load, broker, driver fit, and rate before booking.

• What size carriers use Numeo?

  Everything from one truck to 150+. Octopus Express runs 5 trucks with a single dispatcher; MO Globe runs up to 12 trucks per dispatcher; Imran IAC runs 100+ trucks where one dispatcher now covers 60–80 per shift; Four Ways Cargo runs 150 trucks with 15 dispatchers. Small teams care about hours saved; larger fleets care about consistency and dispatcher capacity.

• What results have customers actually seen?

  Four Ways Cargo added about $1,000 more revenue per truck per month (~$1.8M annualized across 150 trucks). MO Globe reports 3× commissions after Numeo. Imran IAC has one dispatcher covering 60–80 trucks a shift. These are customer-specific outcomes, not guarantees — but they show the pattern: more loads booked per dispatcher, without longer hours.

• Which parts of dispatch do customers use Numeo for?

  Across the stories: multi-board load search, broker outreach and rate negotiation, load evaluation, map and route context, booking history, first-pass paperwork checks, scheduling, ETAs, track-and-trace, and automatic broker status updates. Most carriers start with the single biggest time sink and expand from there.

• Which customer story should I read first?

  Run a larger fleet? Start with Four Ways Cargo or Imran IAC. Run a small fleet? Start with Octopus Express. If your pain is morning chaos, fraud risk, factoring checks, or copy-paste, start with MO Globe Trucking. Each story maps to a workflow you can recognize in your own operation.

• Do dispatchers still choose which load to book?

  Yes. Numeo surfaces context and advances the repetitive steps, but the dispatcher makes the call on the load, broker, driver fit, schedule, rate, and operational risk. Even in AI Hub's agentic modes, the default keeps a human approval step before anything binding ships.